Our Process

Our Process

At Smucker & Sons, we follow a simple, five-step process to ensure every project runs smoothly from start to finish. Our approach begins with a conversation to understand your needs and vision, followed by a detailed plan tailored to your project. From there, our experienced team expertly manages each stage – from preparation and construction to the final walkthrough – ensuring quality craftsmanship and complete satisfaction. Check out the breakdown of each step in our process below!

Step 1 – Initial Conversation & Consultation

This is our “get to know each other step”. Whether you come in to us with a plan in place, or you have just an idea, or simply need a repair -we work with you to flesh out your dreams to make them a reality. Our knowledgeable sales staff meet with you in your home or our office to help you come up with a plan, begin to pick materials and visualize the end result.

Initial Conversation and Consultation

Step 2 – Pricing And Planning

Once your ideas are collected, we begin to coordinate prices with our suppliers. This allows us to provide you with a budget that works for your taste and finances. We also work up the time and labor costs during this phase. We work hard to make sure you have accurate estimates, so our cost quote stays on track. We then will present you with a final proposal and schedule a follow up meeting to go over any needed changes. Clear communication is important to us so that we know we are on the same page and we are working hard to make your home dreams come true. Finally, in this phase we talk about a preliminary schedule and write and sign a contract based on all our latest information, and your choices and plans.

Pricing And Planning

Step 3 – Pre-Production and Deposit Payment

Once the contract is signed and the down-payment received, we begin scheduling! Your specific project will be assigned a knowledgeable Project Manager who will work with you, suppliers and qualified installers to ensure your project goes as smoothly as possible. We will then communicate with you the tentative install date.

Step 4 – Production

Once we have the necessary materials in our warehouse, and any permits obtained, we can begin your project! Your Project Manager will communicate with you to make sure that your project runs smoothly and any unforeseen changes are communicated clearly and quickly. We work hard to make this phase as quick and least disruptive to your life as possible.

production with work truck

Step 5 – Completion And Quality Assurance

This is the most exciting step because your project is almost complete and ready to enjoy! The final invoice and all pertinent warranty information will be sent out to you.

As homeowners ourselves, we have been through home renovation projects and know the inconvenience, hassle, and mess that can come along with the process. Because of that, we are committed to making your home project be the best it can be for our customers, because we want you to know that the next time you want to improve or repair your home- we are the ones to call!

exterior of home

We Offer Financing For Your Addition Project! Questions? Call 717-687-4350

See Financing Options
Linda Phillips
01:05 23 Jan 25
We're so thankful for our warm house this cold January! Smucker & Sons replaced windows and siding and completed a dining room reno last summer. Along the way, they took care of any problems that came up and made sure the details were done right. The crew was always courteous and professional, and lots of fun to have around. Daily communication was appreciated! We will call on them for any future projects. Thank you Phil & Paul, Luke, Sven, Manny, Ed, Lamar & Justin!
Pam Pacana
21:45 12 Dec 24
Manny did a wonderful job and he is very talented.Mike & Pam Pacana
Jannifer Weiss
17:34 04 Dec 24
Excellent service, as always. Ed was especially kind. Our water heater blew while he was here installing new windows, and he showed us how to shut things down until the plumber came. Please give him a raise and a free meal. Love Smucker and Sons. Best in Lancaster County.
Anita Lipkowski
19:52 13 Nov 24
Our installer for the window was Ed. He was personable and did a fine job on the window.Ed said he would convey our concerns about the back door and bay window to Barry. Thanksfor a nice job. It was our pleasure to meet you
Melinda Retallack
17:12 29 Sep 24
I'm a returning customer, every project that smucker has done I'm always satisfied with their work they are very professional and knowledgeable. Ed and Lamar replaced the front attic windows and siding they explained what they were going to do each day and cleaned each night. I was very happy with the work they did. Thank you!
Jonathon Kuzma
04:39 22 Sep 24
We have used Smuckers & Sons for multiple projects over the years. Front door replacement, new roof, window replacements and now adding a Sunroom (Pictures included). Their work is always high quality and they are great to work with.
Dave Matthews
02:04 27 Aug 24
Excellent company to deal with. Quality products. Great communication.Installation is flawless. Manny to installer is a true professional and takes pride in his work.In a second job Justin and Lamar worked on our side porch. In the middle of the job we asked if they could do a modification. They out their heads together and quickly came up with a great solution. These two guys are top notch.This is the second time we’ve had Smucker and Sons to work on our home. I highly recommend them.
Roy
11:59 19 Jun 24
I have had Smucker & Sons for numerous projects at our home including the replacement of 39 windows, roof repair, and water leakage around a window. Their employees are always professional, courteous, and knowledgeable. We are extremely thankful for their work quality and end results. We have always asked for Ed as his professional approach to the job, his willingness to listen, and work focus is commendable. Thank you for all you have done.

Frequently Asked Questions

Do you do residential work?

Yes, we do residential and commercial work.

Are Estimates Free?

Yes, we provide free estimates/consultations for all projects. See “Our Process” page to learn more.

How do I get an estimate?

Contact us, either by phone, email, or stopping in at either showroom. We will have an estimator contact you to schedule and appointment and discuss the basics of your project. After visiting your home, the estimator will calculate the job and send a proposal by mail or email, or delivered to you in person.

How long does it take for a proposal to be drawn up after the initial visit?

Our estimators try to keep turn around time at a minimum, depending on the extensiveness of the job, a proposal could be written up by hand and left with you before leaving, or up to a week to prepare and deliver.

Do I need to be home for my estimate?

No. Generally, most homeowners prefer to be home when we arrive, but busy schedules do not always allow them to do so. If you can’t be home, it is best to make sure that you speak with the estimator and give a thorough description or the work you would like performed so the proposal you receive reflects the work you want done.

How do I get on the schedule to have my work done?

After reviewing your proposal, and you agree with it, simply sign it and return it to us complete with the required deposit of 30%. Jobs are generally scheduled on a first come first serve basis unless there are specific requests by the homeowner for special dates, or delays from manufacturers. Please keep in mind that our schedule is weather sensitive, some jobs cannot be performed in the rain, extreme heat, or extreme cold, pinpointing and holding to a specific date is not always obtainable.

Is a deposit required, and if so, how much?

For all contracted jobs we request a 30% deposit. This is to ensure that the homeowner is committed to the project so we can go forward with ordering materials custom to your job.

Do you perform service work?

Yes, we service roofs, gutters, siding, windows, and doors. We repair all roofing types, residential and commercial, shingle, slate, cedar shake, rubber, and more. We also repair and clean out gutters. We can also take a look at your old windows and help you decide if a full replacement or sash repair is the best option for you.

Do you provide a warranty on your work?

We provide a 5 year workmanship warranty on all new installation jobs. This warranty is limited and does not cover maintenance, roof coatings, repairs, and/or roof inspections. In addition to Smucker’s warranty we will also provide you with any additional manufacturer warranties when applicable. Some manufacturers offer extended warranties on their materials that can be purchased above and beyond the basic coverage; your estimator will take you through all the options available before you sign your contract.

Are you insured?

We are fully insured and will provide a certificate of insurance upon request.

What is your service area?

We service all of Lancaster, York, Chester and Lebanon counties, we also travel to areas of Berks and Dauphin counties, including Wyomissing, Sinking Spring, Shillington, Reading, Hershey, Harrisburg and Middletown. If you’re not sure if we service your area, give us a call and ask.

Do you subcontract?

All window, door, siding, spouting, & rubber roofing installations are done by Smucker Employees. On occasion we do sub out work with trade partners when dealing with some shingle and metal roofing, additions and other specialized jobs; generally this includes electricians, excavation, and masonry. All contractors we partner with are also fully insured and reputable.

Do you offer financing?

We have financing available. Please check out our “Financing” page to learn more.

Do you sell products without installation?

No, we are not equipped or set up to sell at a retail or wholesale level; we do not sell products over the counter.

What does the service charge cover?

The service charge is applicable to all service jobs. This helps cover costs for vehicle maintenance, auto insurance, travel time, and fuel.

Start A Project Your Dream Remodel Awaits